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How do I delete my account?
How do I delete my account?

How can I request to cancel my Fulcra account? How can I delete all my data on Fulcra?

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Written by Fulcra Team
Updated over a week ago

We're truly sorry to see you go, but we understand that sometimes it’s necessary to make changes. Whether you’re taking a break or have found that our service no longer fits your needs, we're here to help make the process of deleting your account as smooth and straightforward as possible.

❗️Please keep in mind that deleting your account is a permanent action and cannot be undone.

If you're sure about your decision, follow the steps below to delete your account:

On Desktop

  1. From Portal, go to your Settings

  2. Under "Account", click on the "Start Deletion" button to the right of "Delete Account"

  3. You will get a warning about the consequences of deleting your account and all of its data. As well as a summarized list of the data you are about to delete

  4. Scroll down and tick the checkbox to indicate that you understand and accept the risks

  5. Type "Delete my Fulcra account" to further acknowledge the account deletion

  6. After the acknowledgments, only then will the "Delete Account" button light up in red. Click it to proceed

  7. A message will appear to let you know that your account is scheduled to be deleted. Click on "Okay, I understand"

  8. An email will be sent to you confirming your account deletion after 48 hours.

On Context app/Mobile

  1. In Context's Settings page, tap on "Delete Account" to be redirected to Portal in your mobile browser. (You can also go to this link directly.)

  2. You may be asked to re-authenticate before proceeding.

  3. Tap on "Start Deletion"

  4. You will get a warning about the consequences of deleting your account and all of its data. As well as a summarized list of the data you are about to delete

  5. Scroll down and tick the checkbox to indicate that you understand and accept the risks

  6. Type "Delete my Fulcra account" to further acknowledge the account deletion

  7. After the acknowledgments, only then will the "Delete Account" button light up in red. Tap it to proceed

  8. A message will appear to let you know that your account is scheduled to be deleted. Tap on "Okay, I understand"

  9. An email will be sent to you confirming your account deletion after 48 hours.

There is a brief 48-hour window of time before data deletion commences as a security measure in the event that the account was accidentally deleted or deleted by someone other than you.

Want to cancel your scheduled account deletion? Click here to know how.

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